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Class
Action Claims Administration Services
OVERVIEW
DM&A's professionals have provided claims administration
services on matters involving a wide variety of issues including
insurance premium overcharges, wrongful conduct of cemetery
and mortuary operators, overtime wage disputes, environmental
contamination and securities losses. DM&A approaches each
project as unique and creatively designs claims administration
systems specifically tailored to process claims in a cost
effective manner. Due to the complexity and fluid nature of
class action claims, their administration requires management
of enormous amounts of data and meticulous attention to detail.
Our professionals have handled cases with class members numbering
in the hundreds of thousands and settlement values in the
tens of millions of dollars. While the time required to process
and distribute proceeds of class action litigation can be
lengthy, accurate claims processing is paramount. Our project
managers are experts in database administration and use both
"off-the-shelf" and custom proprietary software
to ensure the integrity of all claims data.
INNOVATIVE
SOLUTIONS
DM&A's claims administration department specializes in
providing creative hands-on approaches to challenging claims
administration situations. Our "outside-the-box"
approach allows us to tackle projects that could not be completed
with prefabricated solutions. We work closely with class and
defense counsel, the courts, and claimants allowing us to
address the needs of all parties involved in the litigation.
CASE
SPECIFIC SERVICES
DM&A provides services beyond those offered by traditional
claims administrators. For example, we have reviewed documents
archived for over 50 years to identify potential class members,
uncovered fraudulent class members, assisted classes of elderly
claimants in properly completing complicated claim forms,
and audited claims procedures managed directly by defendants.
DM&A takes pride in its ability to design customized and
accurate claims administration procedures.
BREADTH
OF EXPERIENCE
DM&A has a broad base of experience in its claims administration
department. Below is a partial list of services regularly
provided to our clients.
Class Notice
 Create and maintain
class member database
Assist with
design of notices
Manage printing
and mass mailing of notices
Manage Internet
and periodical publication of notices
Facilitate media
coverage of case
"Skip trace"
incorrect class member addresses
Claims Processing
Assist with
design of claim forms
Manage printing
and mass mailing of claim forms
Manage Internet
and periodical publication of claim forms
Design project
specific claims processing software
Monitor, log
and proof completed claim forms
Research and
resolve incomplete claims
Process and
distribute approval notices
Process and
distribute rejection notices
Settlement Distribution
Assist with
design of distribution plans
Compute distribution
amounts in accordance with plans
Process and
distribute settlement checks to claimants
Process and
distribute tax forms to claimants
Additional Services
Create and manage
case specific websites
Set-up and manage
case specific call centers
Respond to inquiries
from claimants
Manage settlement
fund bank accounts
Prepare settlement
fund tax returns
Prepare status
reports and attend status hearings
QUALIFICATIONS OF PERSONNEL
DM&A is extremely selective in hiring its consultants.
Principals and project managers are highly skilled in database
management and possess the know-how to accurately and efficiently
manage vast quantities of data. We are experts at programming
customized database solutions to the most complicated data
management challenges. Project analysts and administrative
assistants are experienced at precisely coding data and processing
claims. In short, DM&A has the tools to confidently complete
each claims administration assignment in a timely, accurate
and efficient manner. For additional information regarding
DM&A's class action claims administration services, please
email us at info@dmaclassaction.com.
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